The port of Bai Chay tourist boat – Halong bay has just provided feedback forms to tourists on the quality of service in cruise ships, this is a way to improve service quality of Halong bay cruises, guaranteed rights for visitors .
According to the authorities, besides the regular procedures, all visitors taking a tour to Halong bay are given the feedback forms. In addition to the basic information about the cruises, tourists are able to provide comments on travel time on boat, quality of the boats, other activities such as food, drinks, souvenirs, taking photographs…can be assured as committed. The feedbacks will be sent to the port authorities by representatives of the groups at the end of the tour.
In addition, visitors can contact the authorities directly via phone number printed on the coupon for advice, help, suggestions…Through the votes, the authorities of Halong bay have discovered and solved the problems, enhanced service quality for visitors.
At the moment there are over 500 cruises registered to operate in Halong bay, accommodate from 10 to 50 passengers on board, in which 185 boats are allowed to provide overnight stay on the bay area.
Passengers are recommended not to contact middle men at the boat stations, avoid touts, passengers are encouraged to collect all information via the radio system and information board at the ports, buy tickets and rent the boat in the booking offices for detailed guidance on how to visit Halong bay.